Refund policy

Return and Refund Policy

Last updated: July 25, 2026

Thank you for shopping with I Am LKWP. Please review this policy carefully before placing your order.

All Sales Are Final

Because our products are created especially for each customer after an order is placed, all sales are final.

We do not accept returns, exchanges, or refund requests for:

Ordering the wrong product, size, color, design, or quantity
Changing your mind after placing an order
Products that do not fit as expected
Personal preference regarding the product, material, fit, or appearance
Minor color differences caused by lighting, screen settings, printing processes, or product materials
Incorrect or incomplete shipping information entered by the customer
Packages that are refused, unclaimed, or returned because the customer was unavailable to receive them
Products damaged through use, washing, improper care, or handling after delivery

Customers are responsible for reviewing all product information, personalization details, sizing charts, colors, quantities, and shipping information before completing checkout.

Personalized and Custom Products

Personalized and custom-made products cannot be returned, exchanged, or refunded.

Customers are responsible for ensuring that all names, dates, photographs, spelling, wording, colors, sizes, and other customization information are correct before submitting an order.

We are not responsible for mistakes contained in information, images, or files provided or approved by the customer.

Order Changes and Cancellations

Orders are submitted for production shortly after they are placed. Once an order has been submitted, it cannot be changed or canceled.

This includes changes to:

Product size or color
Design or personalization
Shipping address
Quantity
Shipping method

Please contact us immediately after ordering if you notice an error. We cannot guarantee that a correction can be made before production begins.

Damaged, Defective, or Incorrect Products

Although returns and refunds are not accepted, we will review claims involving products that:

Arrive damaged
Contain a manufacturing defect
Have a significant printing defect
Are materially different from the item ordered
Are the wrong product or size because of an error made during production or fulfillment

Claims for damaged packaging or products damaged during shipping must be reported within 72 hours of delivery.

All other claims involving defective, misprinted, or incorrect products must be reported within 7 calendar days of delivery.

Your claim must include:

Your order number
A description of the problem
Clear photographs of the entire product
Close-up photographs showing the defect or damage
A photograph of the shipping label
A photograph of the packaging and any included packing slip or QR code

Do not discard the product, packaging, shipping label, or packing slip until your claim has been resolved.

Claims submitted outside the applicable reporting period may be denied.

Resolution of Approved Claims

When a claim is approved, our standard resolution is a replacement of the affected product.

A refund may be issued only when:

A replacement cannot reasonably be provided
The ordered product is unavailable
The order is confirmed lost and cannot be replaced
The order cannot be fulfilled
A refund is otherwise required by applicable law

Refunds will not be provided for reasons covered under the All Sales Are Final section of this policy.

Lost or Missing Packages

A package is not considered lost solely because delivery is delayed.

Customers must first review the tracking information, check with household members or neighbors, and contact the shipping carrier when appropriate.

We are not responsible for packages that:

Are marked as delivered by the carrier
Are delivered to the address entered during checkout
Are lost because the customer provided an incorrect or incomplete address
Are stolen after confirmed delivery
Are refused or left unclaimed by the customer

Confirmed lost-package claims will be reviewed individually. An approved claim may qualify for a replacement or another resolution at our discretion.

Unauthorized Returns

Do not mail a product back to us unless you have received written authorization and return instructions.

Unauthorized returns will not be accepted, credited, exchanged, or refunded. Customers are responsible for any shipping costs associated with unauthorized returns.

Chargebacks and Payment Disputes

Customers should contact I Am LKWP before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting an order confirms that the customer has reviewed and agreed to this Return and Refund Policy.